Privacy Policy for KNomada

1. Introduction

Welcome to KNomada. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how KNomada collects, uses, stores, shares, and protects information when creators and users access or use our platform. KNomada is a platform where creators can publish courses, host coaching classes, build communities, offer membership perks, and upload digital products such as PDFs, videos, and other downloadable content. Users can access, purchase, interact with, and participate in these offerings through the platform.

By using KNomada, you agree to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors browsing the KNomada platform
• Registered users
• Creators, coaches, instructors, and community hosts
• Buyers of digital products and memberships
• Participants in coaching sessions, classes, and community spaces

This policy covers personal data collected through:

• The KNomada website
• Mobile applications, if any
• Creator dashboards and admin tools
• Community and membership features
• Customer support channels
• Communications sent by KNomada

3. Information We Collect

We may collect the following categories of information:

3.1 Information You Provide Directly

When you create an account, make a purchase, publish content, join a community, or contact support, we may collect:

• Full name
• Email address
• Phone number
• Username or profile name
• Password and authentication credentials
• Billing and payment-related details
• Country, region, or time zone
• Profile photo or bio
• Business or creator information
• Tax or payout details for creators, where applicable
• Information shared in messages, comments, posts, or community discussions
• Files uploaded to the platform, including PDFs, videos, audio, images, and digital downloads

3.2 Information Collected Automatically

When you use KNomada, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• App version
• Pages viewed and features used
• Session duration and activity logs
• Referral URLs
• Crash logs and diagnostics
• Cookies and similar tracking technologies
• Approximate location based on IP address

3.3 Payment and Transaction Information

When users buy courses, memberships, coaching classes, or digital products, we may collect or receive:

• Transaction amount
• Purchase history
• Payment status
• Subscription status
• Currency and billing country
• Limited payment metadata

Note: Full card or bank details may be processed by third-party payment providers and may not be stored directly by KNomada unless clearly stated.

3.4 Creator Content and Community Data

Creators may upload and manage content on KNomada, and we may process:

• Course materials
• PDFs and downloadable resources
• Video content
• Audio files
• Coaching session details
• Membership perks and access rules
• Community posts, discussions, comments, and engagement data
• Attendance or participation records for classes or sessions

3.5 Communications Data

We may collect information from:

• Emails sent to support
• Chat or help desk interactions
• Notifications opened or clicked
• Survey and feedback responses
• Reports submitted regarding abuse, infringement, or policy violations

4. How We Use Information

We use personal information for the following purposes:

4.1 To Provide the Platform

• Create and manage user and creator accounts
• Enable creators to upload and manage courses, coaching programs, memberships, and digital products
• Enable users to browse, purchase, access, and interact with content
• Facilitate community participation and communication
• Process transactions, subscriptions, and payouts
• Deliver downloads, videos, classes, and membership access

4.2 To Operate and Improve Services

• Monitor platform performance
• Diagnose bugs and technical issues
• Improve user experience, navigation, and platform features
• Analyze engagement and usage trends
• Develop new tools, products, and features

4.3 To Communicate With You

• Send account-related messages
• Send transaction receipts and order confirmations
• Provide updates about purchases, classes, communities, and memberships
• Share security alerts and important notices
• Respond to support requests
• Send promotional or marketing communications where permitted

4.4 To Maintain Safety and Trust

• Verify accounts and prevent fraud
• Detect abuse, unauthorized access, spam, piracy, and misuse
• Enforce our Terms of Use and community standards
• Investigate complaints, disputes, and policy violations

4.5 To Comply With Legal Obligations

• Meet tax, accounting, and regulatory obligations
• Respond to lawful requests from authorities
• Maintain records where required by law
• Protect our rights, users, creators, and business operations

5. Legal Bases for Processing

Where applicable under law, we process personal data based on one or more of the following grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required
• Protection against fraud, abuse, or unlawful activity

6. Cookies and Tracking Technologies

KNomada may use cookies, pixels, local storage, and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve functionality and performance
• Measure traffic and usage behavior
• Personalize content or recommendations
• Support analytics and marketing campaigns

Users may manage cookies through browser settings. Disabling some cookies may affect platform functionality.

7. How We Share Information

We may share personal information in the following circumstances:

7.1 With Service Providers

We may share data with vendors and partners who help us operate the platform, such as:

• Payment processors
• Cloud hosting providers
• Video hosting or streaming providers
• File storage providers
• Email and notification service providers
• Analytics providers
• Customer support platforms
• Security and fraud prevention providers

These providers may only process information on our behalf and according to appropriate safeguards.

7.2 With Creators

When users enroll in courses, coaching classes, memberships, or communities, certain information may be shared with the relevant creator, coach, or host, such as:

• Name or profile identity
• Purchase or enrollment status
• Participation or attendance information
• Messages or comments submitted in community spaces
• Responses provided during classes, sessions, or assignments

7.3 With Other Users

If you join community spaces, coaching groups, memberships, or public creator areas, content you post may be visible to other users depending on your privacy settings and the feature design.

7.4 For Legal Reasons

We may disclose information if required to:

• Comply with applicable law or regulation
• Respond to court orders, subpoenas, or lawful requests
• Enforce agreements or platform policies
• Investigate fraud, security issues, or illegal conduct
• Protect the safety, rights, and property of KNomada, creators, users, or the public

7.5 During Business Transfers

If KNomada is involved in a merger, acquisition, restructuring, asset sale, or financing transaction, personal information may be transferred as part of that process, subject to appropriate confidentiality and notice where required.

8. User Content and Creator Responsibility

Creators are responsible for ensuring they have the necessary rights and permissions for the content they upload, sell, stream, or distribute on KNomada.

Users and creators should avoid posting or sharing personal or confidential information in public or community areas unless they understand the visibility of that content.

KNomada may review, moderate, remove, or restrict access to content where necessary to enforce policies, protect users, or comply with law.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the platform and maintain accounts
• Fulfill purchases, subscriptions, and creator payouts
• Resolve disputes
• Enforce agreements
• Meet legal, tax, accounting, and security obligations

Retention periods may vary depending on the type of data, the purpose of processing, and legal requirements. When data is no longer needed, we may delete, anonymize, or securely archive it.

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information, including safeguards designed to prevent unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Access controls
• Encrypted connections
• Secure storage environments
• Authentication safeguards
• Monitoring and logging
• Role-based access controls

However, no platform, transmission method, or storage system can be guaranteed to be completely secure.

11. International Data Transfers

Your information may be stored or processed in countries other than your own, including where our service providers operate.

Where required, KNomada will take appropriate steps to ensure personal data transferred across borders is protected in accordance with applicable law.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access personal information we hold about you
• Correct or update inaccurate information
• Delete your personal data
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format
• Opt out of certain marketing communications

To exercise your rights, you may contact us using the details provided below. We may need to verify your identity before processing a request.

13. Account Controls

Users may be able to:

• Update profile information
• Change passwords
• Manage communication preferences
• Cancel subscriptions or memberships, subject to applicable terms
• Delete or deactivate accounts, subject to legal and operational retention needs

Creators may also be able to manage content visibility, membership access, and community moderation settings through their dashboard.

14. Children’s Privacy

KNomada is not intended for children under the age required by applicable law to use digital services without parental authorization. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us so we can investigate and take appropriate action.

15. Third-Party Links and Integrations

KNomada may contain links to third-party websites, tools, payment gateways, or integrations. This Privacy Policy does not apply to third-party services that we do not control.

We encourage users and creators to review the privacy policies of any third-party service they access through or alongside KNomada.

16. Marketing Communications

We may send promotional messages about platform features, creator offerings, events, updates, or campaigns where permitted by law.

You can opt out of marketing communications through the unsubscribe link in the message or by adjusting your account settings where available. Transactional and service-related messages may still be sent when necessary.

17. Community Features and Public Interactions

If you participate in forums, groups, comments, discussions, or other community features on KNomada, the information you share may be visible to creators, moderators, members, or other users depending on the design of that feature.

Please use caution when posting information in shared or public spaces.

18. Intellectual Property and Content Complaints

KNomada may process personal information related to copyright complaints, takedown notices, creator disputes, or policy enforcement.

Where necessary, we may retain records relating to complaints, reports, investigations, and enforcement actions.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

When we make material changes, we may provide notice through the platform, by email, or by other appropriate means. The updated version will be indicated by the revised “Last Updated” date.

20. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact us at:

Optional Clause for Creator Agreements

Creators using KNomada may also be subject to separate creator terms, payout terms, acceptable use policies, community guidelines, and intellectual property rules. In the event of any conflict, those additional terms may apply alongside this Privacy Policy.